The real problem here is the lack of UX Research that went into designing the new interface. All of this could have been foreseen before the design project even started.
The whole point of UX research is to avoid expensive redesigns/features/products that users don't want. It is future oriented and pays for itself tenfold in avoided missteps in the product lifecycle.
The whole point of UX research is to avoid expensive redesigns/features/products that users don't want. It is future oriented and pays for itself tenfold in avoided missteps in the product lifecycle.