At 5pm after work I get around 0kbps because everyone is leaving work and uploading selfies, starting music, playing a video or whatever. 5G would vastly improved the congestion problem so I could at least message I’ll be late as I’m stopping for milk, or I’ll be late as I’ve been in a wreck and am about to be airlifted.
5G has nothing to do with the problem you’ve described — a symptom of insufficient tower backhaul. It’s typical for 4G LTE operators to deploy a minuscule 100Mbit fiber connection per tower. We should be investing in 1Gbit backhaul of LTE.A, but that’s not a sexy message for consumer TV ads.
The farce of 5G is that it’s a pure marketing ploy. It’s not driven by technical need.
Are you sure 5G is the only answer, or could your telco invest in more 4G infrastructure? (which they are probably reluctant to do with 5G around the corner)
If 5g is reasonable to run on existing spectrum (I think this is generally true, but I don't know if mobile devices are configured for it), and it allows for more concurrent use (this is the promise, yes?), and if there are sufficient deployed devices to make it useful, refarming the spectrum to 5g would be useful for improving user experience in the situation described. Most carriers already went through this with 3g and LTE.
You could invest in more 4g infrastructure in theory, that usually means adding more towers to shrink the cell size in congested areas; it's often the case that tower density is limited by municipal agencies rather than carrier budgets.