New laptops (or hardware in general) need a while to get going in Linux, I've noticed.

My mom got herself a new laptop while she was here to visit me, I installed Ubuntu on it, Wi-Fi kept crashing. It wasn't really stable.

Due to an unfortunate chain of events, her laptop spent another half a year with me, before she came back over to pick it up. I wiped it clean, reinstalled Ubuntu again, and now everything was working fine.

This was maybe a year or two ago.