Google does actually have a paid option. Buying extra storage space for Gmail and Google Drive (Google One) is theoretically supposed to come with support, as one of their touted features.
I have. Multiple times, both for my personal account as well as the accounts of clients that I manage. In fact I just used support yesterday (a Sunday in Fiji, the weekend everywhere) to help migrate a client from Google to a local Google Reseller (so they could get invoiced in the local currency).
My total monthly spend with Google (between myself and my clients) is relatively tiny (under $100 USD).
In my experience, the support has always been stellar. Starts with chat (which I prefer), but if that isn't enough to resolve the issue, it gets escalated to a higher level and an offer for them to call me.
> In fact I just used support yesterday (a Sunday in Fiji, the weekend everywhere) to help migrate a client from Google to a local Google Reseller (so they could get invoiced in the local currency).
Haha, I last used it for the same reason :) What a dumb system that is…
But overall I've had success with GSuite support yes. I mean, I've not often needed it, but part of it is knowing that it is there in case my account does get fucked with. Huge reassurance.
I admittedly don't have a Nest, but I've encountered extremely few limitations in my day-to-day usage of GSuite as my sole google account. The only one I can think of from the top of my head is, asking "ok google, when is my next meeting" gives me an error about gsuite not being supported (yet).
- No Google Play reviews
- No Google One (can't share storage with family)
- No Google Drive->Photos sync (They have completely removed this feature now)
- A few other limitations I can't remember. I switched to a regular Google account now.
