If you're fine paying for the company's mistakes yourself that's your problem, but don't expect others to do the same and accept a lower value than was promised and advertised.
No wonder these delivery apps can't turn a profit even with such a high markup. These customers are jerks ruining the ecosystem for everyone else.they just keep hopping from app to app as they get banned issuing chargebacks on food they ordered and ate, because it was cold!
We might need a food credit score to get on these apps soon
If they can't turn a profit by reliably delivering the product that was ordered & paid then either they're doing something wrong or it's not a viable business model.
The expectation of regularly getting hot food has been set over the years by the usual pizza delivery services and others. If new competition cannot match that then banning unsatisfied customers will only be a long-term solution if the majority of customers accepts the lower standard, but they are not obliged to do that.
I'm not saying one should always refund the delivery based on any imperfection, but most customers don't do that, otherwise delivery services would never turn a profit. But apparently some people got really bad series of wrong or late deliveries, and that doesn't have to be accepted silently.
Serving a certain class of customers is definitely not a viable business model unless these customers are charged 100% markup.
I think these customers should just go pick up the food themselves, the rest of us can use the app. Department stores also ban problematic customers who return too many items, so this is not a new concept.
Pizzas maybe keep the heat longer than eg. a hamburger with Fries or a stake. I mean they are quite moist. I mean if you want hot food pizzas, soup etc. is probably what you can get unless the driver has a heater.
