I just discovered earlier today that my reMarkable 2 screen is broken after sitting on a shelf unused for a month or two. Suffice it say it was the worst part of my day and I even had flashes of conspiracy theory (now, really? right after a 1 year warranty expires?) especially since I don't remember touching it or placing anything on it in a long while even though I know I must have tossed something heavy on it for this kind of break.
Learning about this debacle kind of softens that blow, in a weird way. I was really enthused about their openness and it would have hurt even more if I had gotten back into using it only to find out that it's the same shit, different company.
They repeatedly state that the terms and conditions of their services are Hong Kong jurisdiction.
They have no "terms" for sales like refunds, unless you buy Connect. They literally say "local laws and regulations MAY apply" and tell you to "check your local laws" to figure out what return policy applies. What...
Learning about this debacle kind of softens that blow, in a weird way. I was really enthused about their openness and it would have hurt even more if I had gotten back into using it only to find out that it's the same shit, different company.