> that the people talking to the customer are not the same people developing the application
I think there can be some slack in this. I've had great success when product managers and UX designers worked closely tightly with engineers but were the only ones talking to customers/users. As long as their focus is on deeply understanding the domain and user needs it can work really well. I think XP describes this as something like a standin customer.
I think there can be some slack in this. I've had great success when product managers and UX designers worked closely tightly with engineers but were the only ones talking to customers/users. As long as their focus is on deeply understanding the domain and user needs it can work really well. I think XP describes this as something like a standin customer.