1) This outage will get their organization to prioritize work such that it never happens again.
2) This outage is representative of a dysfunctional organization that can't prioritize work correctly.
If you've been using Atlassian software for a while and are used to how they prioritize tickets then one of those options seems far more likely than the other.
I can tell you #1 never happens. It will be a temporary effect of the management green lighting the years of neglected maintenance work until everybody forgets about it and it will go back to business as usual until the next incident happens and the cycle repeats.
1) This outage will get their organization to prioritize work such that it never happens again.
2) This outage is representative of a dysfunctional organization that can't prioritize work correctly.
If you've been using Atlassian software for a while and are used to how they prioritize tickets then one of those options seems far more likely than the other.