Honestly it's not too bad. It does some clever things (like upload and scan a photo of your birth certificate for identity verification), and yes, for a lot of small tasks it saves you having to get on the phone and wait on hold for hours.
However, my birth certificate is from a small country hospital and in a non-standard format that it doesn't recognize, and now that myGov is the standard channel, it's so difficult to apply for anything. And I can't just .. be re-born at a different hospital .. so that the system will accept my application to become a chartered engineer.
You should be able to request a new birth certificate from Birth, Deaths and Marriages, which will come in the new format. That should save you a few headaches in the future, as well.
However, my birth certificate is from a small country hospital and in a non-standard format that it doesn't recognize, and now that myGov is the standard channel, it's so difficult to apply for anything. And I can't just .. be re-born at a different hospital .. so that the system will accept my application to become a chartered engineer.