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Why didn’t you just use a Shopify template?
If I could go back to when I first created the website, I would have made it a simple Shopify store with a custom theme.
That's the biggest take away here. Unless you have a unique need, use an off the shelf solution.
Like try to explain to a non technical person how to deploy a website on AWS with a real domain.
Zryo is actually cheaper than Wix if you just need to put up a static site. Yeah I can do it for free on S3, but it's easy to design my Zryo site and it looks nice.
I don't find any wix templates that would be anywhere near as good as what he has now. And trying to customize the wix/shopify template stuff to work exactly how he wants it is not trivial either.
It's really mostly his frontpage with the bad line/vector graphic that is the problem and what made the design seem bad and the whole story seem so outrageous at first. When I actually visit the site all his other pages look very good and clean. Of course I still think that the agency basically architected this situation and it amounts to a scam in my opinion, practically holding his work at ransom and then demanding that he pay more. I don't think that they ever intended to finish the work for 7k.
That's the biggest take away here. Unless you have a unique need, use an off the shelf solution.