The new version of the website breaks some fundamental - and easily fixable - rules of web design: No changes to links on hover, and dropdown menus don't appear on hover, only on click. If OP reads this, really recommend fixing that. It should be easy.
Also, agreed with those who are saying that it's OK to stand up for yourself as a client. It's hard managing clients as an agency, and it's good to have empathy for people you work with, but that doesn't mean you can't push back on added cost or expanded timelines.
Frankly, when someone tries to charge you more for something that is within the scope of work you already paid for, you can simply say no. Likewise, when someone tries to charge you for something you didn't agree to pay for, say no. That is maybe what needed to happen here.
Also, agreed with those who are saying that it's OK to stand up for yourself as a client. It's hard managing clients as an agency, and it's good to have empathy for people you work with, but that doesn't mean you can't push back on added cost or expanded timelines.
Frankly, when someone tries to charge you more for something that is within the scope of work you already paid for, you can simply say no. Likewise, when someone tries to charge you for something you didn't agree to pay for, say no. That is maybe what needed to happen here.