On the contrary, I would argue this is the exact mindset that makes Google so bad at securing their systems. Every single large Google platform is also the leading distributor of its kind of malware, ultimately because computers are stupid and once you understand what they are programmed to handle you can work around them. Humans can become suspicious and can be held accountable, computers do what they're told and nobody is taken to task when something goes wrong.

I would contend that if you cannot reach a person, you cannot trust a system. And that has generally held in the entire history I've been on the Internet. I chose my web hosting by who had phone support, I've had the CEO of Fastmail respond to my support tickets before. I have yet to be betrayed or compromised by a single platform where humans were involved, but automated systems have failed me regularly.

This is true of offline systems as well. If you want a security system to protect your business, you may have keypads and sensors and things, but you also have a monitoring center staffed by people who can see events in real time.

I think our industry has had a fantasy that complex enough math problems can provide real security, but I would hope by now the cryptocurrency market would've put that silliness to bed by now.