AirBnb doesn’t necessarily side with one side or the other, but rather, there, customer service is outsourced to the Philippines and they just don’t care. The side you wins is the side you can say the magic words that specific agent wants to hear.
I’ve had guests stay at our place and get a refund at the end by lying, and even admitted to me, he knows how Airbnb support works so knew what to say to them.
I’ve been able to get damage claims paid by Airbnb when guests refused.
Looking at this host though and reading the reviews, this looks like a complete scam. Claire, for one, is definitely not real. Also anything under 4.7 on Airbnb is generally not good. I generally only rent 4.8 and up. The first review (I hough it may not have been up when he booked) mentions being hit up for money, bad checking, etc, lol of which point to a scam.
Had it been me, I wouldn’t have cancelled and would have just said I’ll stay there and been done with it.
I’ve had a few interactions with AirBNB support and agree for the most part- they’re relatively impartial and I haven’t had any more issues with them than I generally have with support agents.
The problem is that the policies can be _brutal_. I went in expecting it to be similar to hotel/airline policies since that’s how they position themselves but that’s not the case. For example cancel charges are very high while hotels are much more permissive and airlines are required to give no questions asked refunds in the first 24hrs.
You mention airlines, yet I have noticed, in the last month, several different cases of long-established airlines (Lufthansa for one) simply refusing to do what they are required to do.
AirBnb doesn’t necessarily side with one side or the other, but rather, there, customer service is outsourced to the Philippines and they just don’t care. The side you wins is the side you can say the magic words that specific agent wants to hear.
I’ve had guests stay at our place and get a refund at the end by lying, and even admitted to me, he knows how Airbnb support works so knew what to say to them.
I’ve been able to get damage claims paid by Airbnb when guests refused.
Looking at this host though and reading the reviews, this looks like a complete scam. Claire, for one, is definitely not real. Also anything under 4.7 on Airbnb is generally not good. I generally only rent 4.8 and up. The first review (I hough it may not have been up when he booked) mentions being hit up for money, bad checking, etc, lol of which point to a scam.
Had it been me, I wouldn’t have cancelled and would have just said I’ll stay there and been done with it.