I think the issue with AirBnB is they are trying to be the cheap low maring option. They rent individual rooms, etc. I think that's where all the terrible customer service comes from.
Perhaps most of their hosts can barely pay expenses and so they do all these sorts of cheats to avoid going broke? Perhaps AirBnB is just desperate for inventory and lets too much stuff slide on both the customer and vendor sides of the marketplace?
Anyway, I have had great experiences with VRBO, which is a bit more expensive generally, and always got a refund if there was a significant issue.
Perhaps most of their hosts can barely pay expenses and so they do all these sorts of cheats to avoid going broke? Perhaps AirBnB is just desperate for inventory and lets too much stuff slide on both the customer and vendor sides of the marketplace?
Anyway, I have had great experiences with VRBO, which is a bit more expensive generally, and always got a refund if there was a significant issue.