had a related - but not quite the same issue - with a vendor, and was getting zero help from the company trying to get a refund for a few thousand $$ for a defective product - got nowhere for weeks - finally resorted to finding the officers of the company and repeatedly calling them and their spouses at home, on the weekends in order to get satisfaction - very early in the morning and very late at night.
Hated to resort to that, but have no regrets about pissing off the CEO, CFO and any one else I called at home - and this was not a small company.
Who could blame you? If the situation was reversed, and you got a working product, then refused to pay for it, they’d have no problem sending a debt collector to annoy you as often and inconveniently as legally possible.
> Hated to resort to that, but have no regrets about pissing off the CEO, CFO and any one else I called at home
Personally, the only people they should be pissed off at is their employees and themselves. Had they not tried screwing you out of thousands of dollars, you wouldn't have been forced to escalate; I would get a pretty perverse pleasure from knowing I made their day worse in a situation like this.
Hated to resort to that, but have no regrets about pissing off the CEO, CFO and any one else I called at home - and this was not a small company.