like the way the airline market converged on how they can charge people extra to be treated like humans. And charge extra to resolve arbitrary and clearly contrived annoying policies? That’s caused happier users?

You can pay more for first class, why aren't you?

Also calling an airline a market is kind of iffy in many ways. It's highly regulated to keep planes from falling out of the sky. I'm sure there are many airlines that would give you a lot more space if they got rid of the crews that ensured all the bolts weren't about to fall out of the plane.

>“ converges will have happier users and more sales because of it.”

First class tickets are irrelevant, also terrible but that’s a lengthyrabbit hole.

The airline industry is loathed. No one likes them. The users are not happier but the market has pretty much converged on a business model.