> 1. All processes have a core of complexity that cannot be designed away and therefore must be assumed by either the system or the user.
> 2. Ensure as much as possible of the burden is lifted from users by dealing with inherent complexity during design and development.
> 3. Take care not to simplify interfaces to the point of abstraction.
> 1. All processes have a core of complexity that cannot be designed away and therefore must be assumed by either the system or the user.
> 2. Ensure as much as possible of the burden is lifted from users by dealing with inherent complexity during design and development.
> 3. Take care not to simplify interfaces to the point of abstraction.