I went to the Apple Store to get replacement AirPod Pros and while I had to do it a few times it was still under warranty and they gave me a set of replacement Airpors pro.
I received a broken Pro Display XDR (red line on it) and they gave me a replacement but I had to pick it up and also give them the old one.
I was having screen problems with my first MacBook Pro I bought with my Pell grant (zebra pattern with the backlight) they gave me the newer model of my MacBook Pro. This is where they earned my loyalty.
The worst experience I had with Apple is that they lost my Touchpad Macbook but they eventually returned it.
> I was having screen problems with my first MacBook Pro I bought with my Pell grant (zebra pattern with the backlight) they gave me the newer model of my MacBook Pro. This is where they earned my loyalty.
I had a MacBook with screen and display issues. Multiple times they denied any issue. Even when I showed them that if we did a fresh install of macOS I could reliably and repeatedly cause a kernel panic in (IIRC) Safari, when doing something with the GPU.
While there was an active recall for the same issue.
Similarly, they insisted nothing was wrong with the logic board on another Mac. There was.
And then when the charging circuit died on my step-daughter's MBA (healthy battery, laptop worked fine on AC, just couldn't charge), I thought $2-300. Nope "The repair estimate is $890. Maybe you should look at a new Mac instead?"
I went to the Apple Store to get replacement AirPod Pros and while I had to do it a few times it was still under warranty and they gave me a set of replacement Airpors pro.
I received a broken Pro Display XDR (red line on it) and they gave me a replacement but I had to pick it up and also give them the old one.
I was having screen problems with my first MacBook Pro I bought with my Pell grant (zebra pattern with the backlight) they gave me the newer model of my MacBook Pro. This is where they earned my loyalty.
The worst experience I had with Apple is that they lost my Touchpad Macbook but they eventually returned it.