Apple does direct you there. But the key is that people there are third parties. They have some arrangement with Apple and access to genuine parts but they are not Apple and they don't put you in touch with anybody at Apple.
But Apple Store I think is owned by Apple and people there actually work at Apple. Also if Apple Store was the same franchise thing as authorized resellers then I don't see why there would be so few Apple Stores around the world.
Also wow. I didn't have this particular touchpad issue with my M1 mac yet. I do have a bunch of gripes with Apple about other issues though. Just a couple days ago noticed notification center was using 100% CPU and draining battery. Only because I wanted to check time in another timezone using world clock widget. Trying to edit the widget and select a different city locked up the entire thing with all the other widgets. Dumpster fire.
But Apple Store I think is owned by Apple and people there actually work at Apple. Also if Apple Store was the same franchise thing as authorized resellers then I don't see why there would be so few Apple Stores around the world.
Also wow. I didn't have this particular touchpad issue with my M1 mac yet. I do have a bunch of gripes with Apple about other issues though. Just a couple days ago noticed notification center was using 100% CPU and draining battery. Only because I wanted to check time in another timezone using world clock widget. Trying to edit the widget and select a different city locked up the entire thing with all the other widgets. Dumpster fire.