"If you think that talking to a compassionate human is a core part of the banking experience, there are many banks in Iowa who will sell that service to you. If you simply want to access your money on your phone and have that almost always work, Cash App will happily operate as a front end over Lincoln Savings Bank to make that happen."
As someone living in Iowa, I can confirm this is true and also less effective. I bank at Chase because a straight forward "no" or clear process is so much more efficient and effective than a "nice person trying to help". People in Iowa hate that truth, but waste so much time listening and passing people around to solve a problem that should be resolved with a clear answer.
I didn't understand that section of the article (I'm not from the US). Is Iowa renowned for customer service or friendliness? Is it some sort of banking hub?
As someone living in Iowa, I can confirm this is true and also less effective. I bank at Chase because a straight forward "no" or clear process is so much more efficient and effective than a "nice person trying to help". People in Iowa hate that truth, but waste so much time listening and passing people around to solve a problem that should be resolved with a clear answer.