> While we do offer unlimited searches to our users, such volume was a clear abuse of our platform, against our terms of use.
Disclose that it's fair use upfront. Leveraging unlimited searches =/= Abuse. Never bait and switch unlimited to fair use, nobody reads fine print. Customers who pay for unlimited expect the service to scale the infrastructure to handle whatever they throw at it. I think that's a reasonable expectation since they paid for unlimited, but got limited.
though the lack of alerting and the lack of consideration for bad actors in general (just look for the kagi feedback thread on suicide results, you can kagi it) seems pretty consistent
Disclose that it's fair use upfront. Leveraging unlimited searches =/= Abuse. Never bait and switch unlimited to fair use, nobody reads fine print. Customers who pay for unlimited expect the service to scale the infrastructure to handle whatever they throw at it. I think that's a reasonable expectation since they paid for unlimited, but got limited.