I think this is an extremely helpful distinction, because it disentangles a couple of things I could not clearly disentangle in my own.

I think I am, and perhaps most people are, firmly transactional. And I think, in the interests of perusing "stickiness" unique to OpenAI, they are attempting to add relationship-driven/sticky bells and whistles, even though those pull the user interface as a whole toward a set of assumptions about usage that don't apply to me.