i love this glad its not just me who was nearly crying with frustration at DPD. avoid avoid avoid. heres what i emailed. lets see wot happens. >>>
quite seriously i have never come across a Company who is so appalling - i really hope there is someone on this at a senior level at DPD. if the company i worked at had vast majority on trust pilot scoring 1 some people would be out of a job. do your drivers read the reviews? because they are the face of DPD and should understand they are driving DPD customers away in droves.
heres my experience. if you have any ideas on how we get the parcel delivered be delighted to hear. out of principle i will not come and collect it. i want a driver to do the job they are paid to do.
1 get a text to tell us delivery slot. we are home all day so wait delivery. doesnt arrive. look on tracker, driver says we are not in. blatant lie. if we werent in wheres the calling card?
2 try and find a number to call dpd to complain. no numbers published. send an email complaint form. no response. send another one. no response
3 get a text next day to say delivery that afternoon. we are home all day. no delivery. go on tracker driver again says we wernt in but no card left.
4 by trying a number of google searches eventually get a dpd number. call sat am. told offices close at 1 so call closed. i was phoning at 11
5 call dpd mon am. wait 20 mins eventually get through. explained driver twice lied that we wernt in. operator said we must have given wrong address. advise operator to not make assumptions and when looking on system she found that the second driver had actually put that a gate was blocking the way in. this is a gate that we and postman, dustman and other couriers open and drive thru with no problem every day. in fact that same day another courier made a delivery so dpd driver clearly inept. first driver proven to have lied as on your system he said we wernt in. we were. he didnt leave a card. he didnt attempt delivery
6 was told delivery was rearrnaged but as i was at work could i leave the calling card signed to say leave in secure place. i didnt have a calling card i explained to the operator. was told i could leave a signed letter giving authority to leave parcel in safe place.
7 wrote a letter to leave for driver confirming parcel could be left, signed it and supplied my number. left this clearly displayed on porch window
8 came home to find that driver had been - 3rd time lucky! but hadnt left the parcel even though they took the letter!!! left card saying sorry not in
9 phoned dpd again spoke to a very helpful Heather who agreed this was unsatisfactory. while i was on the phone she typed up instructions which covered every scenario we could think of - parcel must be left as 4th attempt, customer not in but gives authority to leave, letter and card will be left to confirm this, gate just needs opening then drive through, any problems finding house call customer etc. she also said she was delivering messages direct to depot to ensure message got through
10 i left a signed letter, a completed card, huge letters pointing to this saying "for dpd" left notes at the gate as well. left for work thinking surely this time.....
11came home no delivery. went on tracker. driver couldnt find property and didnt think to phone
me for directions
so 4 attempts. no sign of parcel. drivers clearly useless. Any ideas?
Sarah
quite seriously i have never come across a Company who is so appalling - i really hope there is someone on this at a senior level at DPD. if the company i worked at had vast majority on trust pilot scoring 1 some people would be out of a job. do your drivers read the reviews? because they are the face of DPD and should understand they are driving DPD customers away in droves.
heres my experience. if you have any ideas on how we get the parcel delivered be delighted to hear. out of principle i will not come and collect it. i want a driver to do the job they are paid to do.
1 get a text to tell us delivery slot. we are home all day so wait delivery. doesnt arrive. look on tracker, driver says we are not in. blatant lie. if we werent in wheres the calling card?
2 try and find a number to call dpd to complain. no numbers published. send an email complaint form. no response. send another one. no response
3 get a text next day to say delivery that afternoon. we are home all day. no delivery. go on tracker driver again says we wernt in but no card left.
4 by trying a number of google searches eventually get a dpd number. call sat am. told offices close at 1 so call closed. i was phoning at 11
5 call dpd mon am. wait 20 mins eventually get through. explained driver twice lied that we wernt in. operator said we must have given wrong address. advise operator to not make assumptions and when looking on system she found that the second driver had actually put that a gate was blocking the way in. this is a gate that we and postman, dustman and other couriers open and drive thru with no problem every day. in fact that same day another courier made a delivery so dpd driver clearly inept. first driver proven to have lied as on your system he said we wernt in. we were. he didnt leave a card. he didnt attempt delivery
6 was told delivery was rearrnaged but as i was at work could i leave the calling card signed to say leave in secure place. i didnt have a calling card i explained to the operator. was told i could leave a signed letter giving authority to leave parcel in safe place.
7 wrote a letter to leave for driver confirming parcel could be left, signed it and supplied my number. left this clearly displayed on porch window
8 came home to find that driver had been - 3rd time lucky! but hadnt left the parcel even though they took the letter!!! left card saying sorry not in
9 phoned dpd again spoke to a very helpful Heather who agreed this was unsatisfactory. while i was on the phone she typed up instructions which covered every scenario we could think of - parcel must be left as 4th attempt, customer not in but gives authority to leave, letter and card will be left to confirm this, gate just needs opening then drive through, any problems finding house call customer etc. she also said she was delivering messages direct to depot to ensure message got through
10 i left a signed letter, a completed card, huge letters pointing to this saying "for dpd" left notes at the gate as well. left for work thinking surely this time.....
11came home no delivery. went on tracker. driver couldnt find property and didnt think to phone me for directions
so 4 attempts. no sign of parcel. drivers clearly useless. Any ideas? Sarah
Sent from my iPad