> what are the words and behaviors used to avoid fundamental change
in my experience it's one of two things.
1. it's declared the process is what was wrong and so immediately everyone is off the hook. Then a year is spent refining or adjusting the process but it's still the same people making bad decisions and underperforming and then, eventually, leadership changes and the "well, what we have seems to be working" will start. The process changes fade into the sunset.
2. someone will leave, retire, resign, or be fired. Then all the blame leaves with them and any additional discovery of what went wrong will also somehow be their fault. It's assumed all the problems left with this person and so no change is needed.
I sound pretty jaded and cynical but i'm actually not, it's just that's the way i've seen it go down before.
in my experience it's one of two things.
1. it's declared the process is what was wrong and so immediately everyone is off the hook. Then a year is spent refining or adjusting the process but it's still the same people making bad decisions and underperforming and then, eventually, leadership changes and the "well, what we have seems to be working" will start. The process changes fade into the sunset.
2. someone will leave, retire, resign, or be fired. Then all the blame leaves with them and any additional discovery of what went wrong will also somehow be their fault. It's assumed all the problems left with this person and so no change is needed.
I sound pretty jaded and cynical but i'm actually not, it's just that's the way i've seen it go down before.