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Almost this same exact thing happened with my parents last week. The only thing is that MacOS' remote desktop seems to work inconsistently. Sometimes it sends the permissions request immediately and sometimes it takes a while. Or the person on the other end says OK but the approval never goes through.

When it works it's fantastic though. Ditto for FaceTime screen sharing.



I find that doing a FaceTime audio call and having them answer on the device.. the requesting screen sharing makes it work every time.

If you do a FaceTime video call they can screen share from inside the call.. but it’s more steps for them.




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