Trouble is tech services are needed by such organizations, in my case it was IT and electronics.
It's when things go wrong as they sometimes do, and mainly when users screw up using the services—no matter how much has been plowed into training—that it comes unstuck.
Management wants assurances that services will be more reliable but they don't have the interest or understanding to be helpful, this lack of understanding manifests as insufficient budgets and etc.
So what does one do? Well aware of C.P. Snows' two cultures problem, I hire consultants who are at arm's length to (a) check my operation is working efficiently (and it passes AOK), and (b) to explain matters to management (it's more detailed than that but you get the gist).
Did that help? Well, essentially no it didn't, if management isn't really interested in resolving matters and or takes precious little interest in what its technical departments and staff do then one is essentially stymied. One either puts up with matters or gets out. I opted for the latter.
It's when things go wrong as they sometimes do, and mainly when users screw up using the services—no matter how much has been plowed into training—that it comes unstuck.
Management wants assurances that services will be more reliable but they don't have the interest or understanding to be helpful, this lack of understanding manifests as insufficient budgets and etc.
So what does one do? Well aware of C.P. Snows' two cultures problem, I hire consultants who are at arm's length to (a) check my operation is working efficiently (and it passes AOK), and (b) to explain matters to management (it's more detailed than that but you get the gist).
Did that help? Well, essentially no it didn't, if management isn't really interested in resolving matters and or takes precious little interest in what its technical departments and staff do then one is essentially stymied. One either puts up with matters or gets out. I opted for the latter.