I tend to think this is a pattern with needless subscription models. They likely have a semi-bimodal distribution of users: full-price payers vs. discount/promo payers, so they probably increase the price for the full-price payers to compensate for the people taking advantage of crazy promos. Making it hard to cancel also compensates for the discounts they offer to rope people in. I hypothesize that a company that offers excessive discounting probably also has a sketchy way of compensating for it, and they are probably fabricating margin that could've been priced out by competition (if sufficient competition exists). Therefore, I would bet that Adobe is an overpriced product.
Reminds me of typical gym memberships. It once took me months to cancel a Crunch subscription. My card expired and they had the audacity to send me a letter stating they will collect unless I enter a new card instead of just cancelling for me. They constantly gave me the runaround in person and over email; eventually I just sent an email to their legal/management team and threatened to escalate with the bank if there's another charge and it worked. Sadly, I was never refunded for the 3-4 months they charged me for during this period.
You'd think these sorts of subscription filibusters would be scrutinized more by the FTC to protect consumers. Glad to see it being looked at in this case, but seriously gym memberships need some attention too.
Reminds me of typical gym memberships. It once took me months to cancel a Crunch subscription. My card expired and they had the audacity to send me a letter stating they will collect unless I enter a new card instead of just cancelling for me. They constantly gave me the runaround in person and over email; eventually I just sent an email to their legal/management team and threatened to escalate with the bank if there's another charge and it worked. Sadly, I was never refunded for the 3-4 months they charged me for during this period.
You'd think these sorts of subscription filibusters would be scrutinized more by the FTC to protect consumers. Glad to see it being looked at in this case, but seriously gym memberships need some attention too.