I'm seeking the advice / input from others here on a very bizarre Google Workspace YouTube issue.
I have spent time with Google Support and YouTube support chat with no success in resolving this issue.
The issue:
- Accessing YouTube while on the my home ISP when using an Apple Device (iPhone or iPad) and the YouTube App, while logged in with a Google Workspace account, all videos come up as "content not available".
Testing performed:
- I have tried three different sites that utilize my ISP (My Home, Legion, and a School) to eliminate the issue of my local network or firewall.
- I have tried three different Google Workspace accounts. One of them has never been on my ISP network before I attempted it.
Workarounds:
- If I logout of my Google Workspace account and login with a @gmail.com account on the Apple Device and use the YouTube app, it works fine.
- If I use the Chrome Browser on the same Apple device (iPhone or iPad) logged into the same Google Workspace account it works fine.
- If I use my Roku device and their YouTube app with the same Google Workspace account, it works fine.
- If I VPN to another network outside my local ISP, the iPhone and YouTube app, logged into my Google Workspace account, it works.
- If I disable my Wi-Fi on my phone and use Verizon, it all works fine as well.
- I have tried 4 different Apple devices with the same results.
I am completely stumped, I have been going over network packet captures and can't see anything standing out either. I have restarted my router, removed and reinstalled the app as well.
I just can't see how my ISP would be able to see if I am logged into a YouTube app with a specific account, so it has to be something on the YouTube side with the Apple YouTube App, but I have no good way to actually troubleshoot with anyone at YouTube.
I was hoping someone here on HN has had this issue before and found a solution.
Have you checked your DNS? Just for a test, I would set 8.8.8.8, restart the whole device, and try to watch some cat videos.