Users aren't wrong (tangentially, I strongly believe they don't like it)
Bravely flattening a root cause analysis to one agreeable-sounding villain, I'd do Goodhart's Law. Click-through rate not being a great proxy for user satisfaction.
i.e. I always clicked reddit first, I used to append reddit to my searches. But I get a very uneasy feeling now that everything has reddit 3 times in top ten. Impossible. It's a big world. It'd be like if Encyclopedia Britannica started just including the snippet-sized version of Wikipedia articles. Not what I'm looking for from that product.
Bravely flattening a root cause analysis to one agreeable-sounding villain, I'd do Goodhart's Law. Click-through rate not being a great proxy for user satisfaction.
i.e. I always clicked reddit first, I used to append reddit to my searches. But I get a very uneasy feeling now that everything has reddit 3 times in top ten. Impossible. It's a big world. It'd be like if Encyclopedia Britannica started just including the snippet-sized version of Wikipedia articles. Not what I'm looking for from that product.