They do. And when you actually pay for support, they answer the phone. At least in my experiences.
The only times they've left me high and dry is when I didn't have any actual paid support contract or subscription for whatever the question was about.
They have a Gmail support contract. You signing up?
I'm sorry - where can I buy support for Gmail? Do you mean Google Workspace?
I did used to have a Google workspace account, for several years, but administering it was a lot more work than just having a Gmail account. It's certainly not something that my mom could do.
I'm talking about something more oriented toward consumers, and ideally pay-per-use.
They do. And when you actually pay for support, they answer the phone. At least in my experiences.
The only times they've left me high and dry is when I didn't have any actual paid support contract or subscription for whatever the question was about.
They have a Gmail support contract. You signing up?