It's also a good paper-trail if you have an SLA. Pointing to a ticket saying "this is when we knew" makes time calculation for compensation very trivial and transparent. Of course if your salesforce account manager is like most, they don't need such "evidence" but in the past it has helped me.
Well, we have realized the issue like 1 hr before they shared anything in their pages. That 1 hour feels forever. Essentially, I want my problem to be acknowledged from a service provider which they failed to do so in their status page.
Their EU region was down for 8 hours last November and it took 2 hours before they were aware of it so submitting a ticket is definitively worth while. I'm suspecting their monitoring is not good enough.
They are definitely aware of it, although the status page is having trouble loading, you should get it eventually.
If their triage system is good than overwhelming them with duplicate non-specific "things are wonky" error reports might not hurt, but it def doesn't help.
