Dial up was a huge cash cow because of the remaining subscribers who never cancelled, likely because they forgot or gave up trying, and AOL made it famously hard to do so.
I knew a family that exploited how hard it was to cancel by attempting to cancel every month and getting another free month. iirc, they did this for years until broadband was available.
Dial up was a huge cash cow because of the remaining subscribers who never cancelled, likely because they forgot or gave up trying, and AOL made it famously hard to do so.