Yes it's just a wrapper on top of Gmail with Inbox Zero philosophy (each email is a support ticket). I only needed 3 features for my helpdesk:
1. an AI email drafter which used my product docs and email templates as context (eventually I plan to add "tools" where the AI can lookup info in our database)
2. a simple email client with a sidebar with customer contextual info (their billing plan, etc.) and a few simple buttons for the operator to take actions on their account
3. A few basic team collaboration features, notes, assigning tickets to operators, escalating tickets...
It took about 2 days to build the initial version, and about 2 weeks to iron out a number of annoying AI slop bugs in the beginning. But after a month of use it's now pretty stable, my customer support hire is using it and she's happy.
Very cool, thanks. Somewhat related I vibed up a simple docs/support chat bot that uses the markdown files for an astro starlight docs (all of these similar chat bot tools are like $50 a month): https://star-support-demo.vercel.app/en/getting-started
1. an AI email drafter which used my product docs and email templates as context (eventually I plan to add "tools" where the AI can lookup info in our database)
2. a simple email client with a sidebar with customer contextual info (their billing plan, etc.) and a few simple buttons for the operator to take actions on their account
3. A few basic team collaboration features, notes, assigning tickets to operators, escalating tickets...
It took about 2 days to build the initial version, and about 2 weeks to iron out a number of annoying AI slop bugs in the beginning. But after a month of use it's now pretty stable, my customer support hire is using it and she's happy.