What I miss from these sort of apologies is an actual postmortem like the one we...

		kaoD 4 months ago \| parent \| context \| favorite \| on: Slack has raised our charges by $195k per year What I miss from these sort of apologies is an actual postmortem like the one we'd have for a software bug. What was this oversight? What caused it? What are you exactly doing to prevent it from happening in the future?