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Common SLA windows are hour, day, week, month, quarter, and year. They're out of SLA for all of those now.

When your SLA holds within a joke SLA window, you know you goofed.

"Five nines, but you didn't say which nines. 89.9999...", etc.



These are typically calculated system-wide, so if you include all regions, technically only a fraction of customers are impacted.


Customers in all regions were affected…


Indirectly yes but not directly.

Our only impact was some atlassian tools.


I shoot for 9 fives of availability.


5555.55555% Really stupendous availableness!!!


I see what you did there, mister :P


I prefer shooting for eight eights.


You mean nine fives.




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