A few years back I launched an io game and used hetzner as my backend. an hour into launch day they null routed my account because their anti-abuse system thought my sudden surge in websocket connections was an attack (unclear if they thought it was inbound or outbound doing the attacking).
I had paid for advertising on a few game curation sites plus youtubers and streamers. Lovely failure all thanks to Hetzner. Took 3 days and numerous emails with the most arrogant Germans you’ve ever met before my account was unlocked.
I switched to OVH and while they’re not without their own faults (reliability is a big one), it’s been a far better experience.
It seems like you have to go to one of the big boys like hurricane electric where you are allowed to use the bandwidth you paid for without someone sticking their fingers in it.
I had paid for advertising on a few game curation sites plus youtubers and streamers. Lovely failure all thanks to Hetzner. Took 3 days and numerous emails with the most arrogant Germans you’ve ever met before my account was unlocked.
I switched to OVH and while they’re not without their own faults (reliability is a big one), it’s been a far better experience.