> However he disagreed that the ‘don’t insure me’ option was hidden, and said that 98% of Ryanair’s passengers could “find a way to decline insurance”.
I'm not surprised, but still a bit impressed by the ability to lie like this. Somehow I doubt even 9% of their passengers would know it was between Denmark and Finland.
An unknown percentage of people actually want the insurance. If only 2% bought it despite such an extreme dark pattern, the 98-percentile of customers is much better than I would have expected.
It's true you don't know who wants it, but I thought capitalism was supposed to work by mutual consent and transparency of contract. If even one person is deceived, that's a scam! I doubt out of tens or hundreds of thousands of people all of them figured this out and wanted the insurance.
I'm not surprised, but still a bit impressed by the ability to lie like this. Somehow I doubt even 9% of their passengers would know it was between Denmark and Finland.