> In case it breaks, I walk to my nearby electronics store and purchase a new MacBook Pro.
> Not working for a week waiting for Framework to send parts is not an option for me.
You are comparing apples and oranges here. Apple is internationally available because it is 40 years old and very successful. There's no reason why Framework cannot be that successful in 10 years time.
Furthermore, when Framework might become that successful, no need to buy a full new laptop, you can just buy the stuff that failed and move on. And if that does happen, then experience with Framework promises to be much better than experience with Macbook.
> There's no reason why Framework cannot be that successful in 10 years time.
They don't have the resources nor is their scope large enough. Could that change in 10 years? Maybe, but probably not. I'm not even sure it's something they would want to replicate. Retail costs a lot of money and the benefits to it are quite limited. Similarly a service network that would be comparable to one of the larger PC manufacturers would also be very expensive.
> Furthermore, when Framework might become that successful, no need to buy a full new laptop, you can just buy the stuff that failed and move on. And if that does happen, then experience with Framework promises to be much better than experience with Macbook.
The experience you're describing is still involving a person opening up their laptop to replace whatever the failed part is, assuming they even know what the failed part is. I'm qualified to do those sort of diagnostics on a computer and depending on what it is, it'd still be more downtime than going to buy/getting a loaner laptop in most cases.
I'm not saying people can't learn that but I know that people won't.
Spares kept on hand with the base image is industry standard IT practice, and it even skips the Apple store. When the day rate is high enough to talk about it, they still have to result to ordering just in time.
You are comparing apples and oranges here. Apple is internationally available because it is 40 years old and very successful. There's no reason why Framework cannot be that successful in 10 years time.
Furthermore, when Framework might become that successful, no need to buy a full new laptop, you can just buy the stuff that failed and move on. And if that does happen, then experience with Framework promises to be much better than experience with Macbook.