Grok is a hosted service. In your analogy, it would be like a gun shop renting a gun out to someone who puts down "Rob a store" as the intended usage of the rental. Then renting another gun to that same client. Then when confronted, telling people "I'm not responsible for what people do with the guns they rent from me".
It's not a personal tool that the company has no control over. It's a service they are actively providing and administering.
I think a better analogy would be going into a gun shop and paying the owner to shoot someone. They're asking grok to undress people and it's just doing it.
It's not a personal tool that the company has no control over. It's a service they are actively providing and administering.