Biggest thing as someone who has been in Discords that are geared towards support, you can either gear towards new people or professionals but walking the line between both is almost impossible.
I believe in gearing towards teachers. Q&A sites are often at their best when the Q and A come from the same source. But it needs to be someone who understands that the Q is common and can speak the language of those who don't know the A. Unfortunately, not a common skillset (typically doesn't pay the bills).
Biggest thing as someone who has been in Discords that are geared towards support, you can either gear towards new people or professionals but walking the line between both is almost impossible.