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throwawaysleep
6 months ago
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I was banned from Claude for scaffolding a Claude....
> to send their most frustrated customers through a chatbot
But do those frustrated customers matter?
munk-a
6 months ago
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I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not.
throwawaysleep
6 months ago
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Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.
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But do those frustrated customers matter?