"The most important section is that of 2-3 year old vehicles, because maintenance and mileage play lesser roles in reliability. The best performers in this category were the Mazda2 (2.9% defect rate)"

Once again, my intuition is wildly off regarding how bad even the relatively good things are. 3% defect rate is good?

Tesla seems insane. How do you get away with being so much worse for so many years in a highly competitive market?