You are funny. Anthropic refuses to issue refunds, even when they break things.
I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working.
I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.
I am saying there is no evidence either way: they had contrasting experiences and one GP established this means that company has no standardized policies. Maybe they do, maybe they don't — I don't think we can definitively conclude anything.
I object to your conclusion that "they have no durable principles": not sure how do you get to that from two different experiences documented with a single paragraph.
This is becoming futile: this is not even about proof, but there not even being a full account of two cases you are basing your opinion on.
Obviously, you can derive any opinion you want out of that, but while I am used to terms like "probability" being misused like this, I've generally seen a higher standard at HN.
To each their own, though. Thank you for the discourse and have a good day.
I had an API token set via an env var on my shell, and claude code changed to read that env var. I had a $10 limit set on it, so found out it was using the API, instead of my subscription, when it stopped working.
I filed a ticket and they refused to refund me, even though it was a breaking change with claude code.