Of course the developers only want to interact with other developers, never those stinky users who don't even know the proper technical jargon for the bugs they're finding. But that doesn't mean we should pander to developer wishes.
I'm sure if the "stinky users" have a support contract then someone will be happy to look at any kind of report and try to triage or reproduce. Otherwise the least they can do is figure out Bugzilla signup.
The case being discussed here is LibreOffice. Yes in general that is also true, but non paying users don't contribute anything. If they paid at least there's an expectation of fixes. Or at least the money can be used to hire a separate support team.
