That assumption would be wrong, and is why you get that kind of service from them. They may have targets of units sold but the real target is customer satisfaction and part of that is getting the customer into the right product so they're happy with it
They are a highly NPS driven operation. It makes sense: if you keep NPS above a certain threshold each sale begets additional sales from other customers. They manage people and places to what customers say in NPS surveys but don’t allow tolerate soliciting ratings. It’s simple, thus scalable.
