I don't expect emails to get through to busy CEOs of huge companies like Apple unless you're really lucky and they make it through some automation, but I have dropped him an email just in case. I guess you never know.
This was maybe 20 years ago. I was looking for a job as a recruiter and just called him. He referred me to an HR rep and I did get an interview from it. Didn’t get the job, but hey, I got a shot!
I think you'd want to offer morethan a problem statement when taking CEO time. Yes it's broken because shareholders demand M$ products have AI feature so that the share price has the 'AI' multiple.
It's pretty hard to justify the stock price, even with the current, high earling from the cloud so they are looking for hte next golden goose
I did it once, I'm pretty much sure Tim did not read the email, why would he, someone in his team did. I had an awful experience with AASP, no computer, no fix, no timelines (and money was tight), tried to escalate as much as I could and failed. Wrote to Tim Cook, explaining my situation and attaching all references... Got a call from Apple within like 2h, got a brand new Mac in a day. Those emails do work.
Tim rarely reads the emails. There's an executive team that reads them and handles them.
I got nowhere with Apple Support and emailed "Tim" and had a very helpful executive team member reach out and arrange to get things fixed and see it through to resolution.
I once had a terrible experience dealing with my local Apple Store and then a hostile call with an Apple Retail manager after I left critical feedback.
I emailed Cook, mostly just to shout into the void. Within a week I got a call from Apple Corporate, they gave me an appointment the next day and my hardware issue was suddenly solved over-night.
