I work for an asset management firm designing the back-end architecture including interfacing data feeds and Reuters gives us issues at least once a week.
They recently updated their Eikon app and the addin was auto-disabled by excel because Excel deemed it as unstable.
I contacted support and they said they were aware of the issue.
Blows my mind that they could release a software update that breaks a critical part of their offering - and not even send an email to clients telling them how to fix an issue that they caused (forced update) and knew about!
I work for an asset management firm designing the back-end architecture including interfacing data feeds and Reuters gives us issues at least once a week.
They recently updated their Eikon app and the addin was auto-disabled by excel because Excel deemed it as unstable.
I contacted support and they said they were aware of the issue.
Blows my mind that they could release a software update that breaks a critical part of their offering - and not even send an email to clients telling them how to fix an issue that they caused (forced update) and knew about!