> the business should provide a completely independent device under its own control for that purpose. It's really that simple.
I agree. We provide laptops and phones. However, you would not believe the bitching about "Now I have to carry another phone and computer."
And, whenever we wind up with a better laptop on hand, we do a surprise "upgrade" to somebody unannounced. We take the old one and hand them a new blank one with no access to the old one to simulate a hard drive crash.
If they aren't back up and running in 4 hours, we take the new laptop back, blank it, give them their old laptop back and give the new one to somebody else.
The fact that they aren't going to get a new shiny computer unless their computer is recoverable focuses their attention quite well.
I agree. We provide laptops and phones. However, you would not believe the bitching about "Now I have to carry another phone and computer."
And, whenever we wind up with a better laptop on hand, we do a surprise "upgrade" to somebody unannounced. We take the old one and hand them a new blank one with no access to the old one to simulate a hard drive crash.
If they aren't back up and running in 4 hours, we take the new laptop back, blank it, give them their old laptop back and give the new one to somebody else.
The fact that they aren't going to get a new shiny computer unless their computer is recoverable focuses their attention quite well.