> Were there any other significant factors specific to his business that made you mention customer disputes as such a significant reason?
Unfortunately, yes. Still, explaining the marijuana restriction should've been our primary focus in that email.
In general, we would never close an account that had a reasonable explanation for high dispute rates (unless card networks or banks forced us to). Our goal is to help users manage their disputes, and in the long term to not have to worry about them at all.
Unfortunately, yes. Still, explaining the marijuana restriction should've been our primary focus in that email.
In general, we would never close an account that had a reasonable explanation for high dispute rates (unless card networks or banks forced us to). Our goal is to help users manage their disputes, and in the long term to not have to worry about them at all.